Last updated: November 2nd, 2023
Thank you for shopping at The Soldiery Games & Cards. We value your satisfaction and want to ensure you have a great shopping experience. Please review our return policy below to understand your options for returns and exchanges.
1. Eligibility for Returns and Exchanges:
- We accept returns and exchanges on most items purchased in the last 30 days, provided that they meet the following conditions:
- The item is unopened and in its original condition.
- You have a valid receipt or proof of purchase.
2. Return Options:
- You have two options for returns and exchanges:
- Exchange: You may exchange the item for other items from our store. If the new selection is of equal value, there will be no additional charge or credit. If the new selection is more expensive, you will be charged the price difference. If the new selection is less expensive, you will receive a store credit certificate for the remaining balance.
- Store Credit Certificate: You can opt for a store credit certificate, which can be used towards future purchases at The Soldiery Games & Cards.
3. Items Not Eligible for Returns or Exchanges:
- Collectible items are not eligible for returns or exchanges. This includes items such as collectible cards, collectible figurines, and other specialty collectibles.
4. No Cash Refunds:
- Please note that we do not offer cash refunds for returned items. All returns will result in an exchange or store credit.
5. Returning Items:
- To initiate a return, please visit our store in person with your unopened item and the original receipt.
- If you have any questions or concerns about the return process, please contact our customer service team for assistance.
6. Return Window:
- You must return or exchange your item within 30 days of the original purchase date.
7a. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately for assistance. We will work to resolve the issue and provide you with a suitable solution.
7b. Damaged or Defective Items (Opened):
- If you receive a damaged or defective item that has already been opened, please contact the manufacturer directly to address the issue. The manufacturer's contact information can usually be found on the product's packaging or included documentation. They will be able to assist you with resolving the problem and providing a suitable solution. Please retain any relevant packaging or documentation for manufacturer warranty claims.
8. Receipt Requirements:
- You must provide a valid receipt or proof of purchase for all returns and exchanges. This is essential for processing your request.
Please feel free to contact us with any questions or concerns regarding our return policy. We're here to assist you and ensure you have a positive shopping experience with us.